Information on Delivery

UK Deliveries:

We will notify you by e-mail when your order is dispatched.

Standard dispatch is with DPD and the cut-off each weekday is 5:30pm for orders to be dispatched that day. If your order is placed between 5:30 ? 7:30pm it will be dispatched with DX Express. Any orders placed after 7:30pm will be dispatched the following working day.

We also offer a Sunday dispatch option with a 4pm cut-off, so if you place an order before Sunday at 4pm then it should arrive on Monday.

Please note if you are not in when the order is being delivered, due to the nature of our products, DPD is unable to leave in a safe place. They may occasionally leave with a neighbour.

Europe & Overseas Deliveries:

Please allow 2-5 working days for your purchases to arrive in Europe and other countries.

Over 98 percent of shipments delivered by DPD and DHL will arrive on time, while third-party carriers will occasionally fail to deliver. We cannot be held liable for any consequential losses or damages as a result of delivery delays in such circumstances.

Receipt of Orders:

Only the consignee mentioned on the order will be dispatched by RAS Group International. Customers are responsible for double-checking and confirming the delivery address for each order placed to ensure that all products purchased via us are delivered safely.

Because the third-party courier does not provide in-flight services*, the consignee or a recipient authorized by the consignee must be present to sign for the order. RAS Group International is not responsible for any failed deliveries or delays in obtaining your purchase via our third-party courier; it is the customer’s duty to make arrangements with the courier for redelivery or depot collection (if available).

* Among the in-flight alternatives are:

• Choose a different delivery date.
• Choose to have your package delivered to a specific neighbor.
• Have the package delivered to a designated safe location.
• Pick up the package at a DHL, USPS Pickup Shop near you.
• Upgrade to a Saturday or Sunday delivery before 10:30 a.m., before 12 p.m., or in the afternoon.

Items Requiring Refrigeration (Cold Chain):

If an order containing cold chain items fails to arrive, a redelivery or collection from a third-party local depot must be arranged while the items are still within the refrigerated temperature range to avoid breaking the cold chain, which must be completed within 72 hours after shipping.

RAS Group International shall not be held liable for any cold chain orders collected outside of this timeframe, and will not provide a refund or replacement of items received outside of this timeframe. Customers should keep this in mind when placing an order ahead of a weekend or a holiday.

Product Protection:

For an extra cost, we offer Product Protection on all packages. Depending on the overall order value, the fee ranges from